Questions & Queries

Taynardees offers only new products.Please send us an email on customercare@taynardees.fashion if you think a product listed on our website that does not meet these criteria.

We are focused on offering buyers genuine and original items. We additionally take every necessary measures to guarantee that any vendor observed to offer non-certifiable items is promptly removed from Taynardees platform. In addition, you can send an email to customercare@taynardees.fashion if you think a product listed on our website does not meet these standards.

TAYNARDEES offers free and easy exchanges and refunds/returns – no questions asked! Ensure that your item fulfills the following conditions :
1) Within 3 days of receipt
2) Invoice available
3) Original condition and tags intact (goods must not be used)
4) Original packaging

Fill the return form here https://www.taynardees.fashion/order-return-form/

Prices on Taynardees  are NOT negotiable.

TAYNARDEES reserves the rights to withhold any refunds if your original item have not reached our warehouse.
If your exchange item is unavailable, we will proceed to refund you fully in store credit.
For orders or locations where we dont offer free shipping/delivery, shipping fees are non-refundable
Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
We are unable to accommodate any refund reversal requests for Store Credit if 3 days have past from the refund date.

Express delivery is a service provided by TAYNARDEES that allows you to receive your order much faster within Lagos ONLY! With a nominal fee of N2,000, you can enjoy next working day delivery if you place your orders before 7.30pm. Best of all, it works for all payment methods – even Cash on Delivery (COD)!*

Have you placed your Express Delivery order but want to change your shipping address? Call us at +234 1 293 0130 before or by 5pm, a day before the expected delivery date. Our friendly customer service will do their best to accommodate your request and ensure your next working day delivery!

Note: Express shipping excludes deliveries on weekends and public holidays.

Oops, this is mightily embarrassing. We are very sorry and we would like to make it up to you! Please drop us an email with the following details:

1. Your order number
2. The matter of the issue (e.g. incorrect/defective item)
3. The serial number found on the product tag or product packaging
4. Pictures or videos, whichever applicable

Express delivery is a service provided by TAYNARDEES that allows you to receive your order much faster within Lagos ONLY! With a nominal fee of N2,000, you can enjoy next working day delivery if

you place your orders before 6:30pm. Best of all, it works for all payment methods – even Cash on Delivery (COD)!*

Have you placed your Express Delivery order but want to change your shipping address? Call us at +234 1 293 0130 before or by 5pm, a day before the expected delivery date. Our friendly customer

service will do their best to accommodate your request and ensure your next working day delivery!

Note: Express shipping excludes deliveries on weekends and public holidays.

TAYNARDEES aims to deliver your items in the fastest time possible! According to different locations of customers, delivery times may vary.

Delivery within Lagos takes within 24-72 working hours.
Delivery outside Lagos takes 3-5 working days.

At TAYNARDEES, we keep our shipping fees to a minimum so that you get more bang for your buck! If you spend above a certain amount, you will qualify for free delivery. However this minimum spend

is only applicable after discounts and vouchers have been applied.

Lagos – ₦2,000 (Free shipping for orders above ₦20,000)
Outside Lagos – ₦3,500 (Free shipping for orders above ₦35,000)

TAYNARDEES aims to deliver to as many places as possible as we believe everyone deserves access to the latest style and fashion. However, due to restrictions and limitations (placed by certain institutions and organizations), we are sorry to share that we are not able to make deliveries to P.O. Box addresses

Note: For delivery to army base camps and university or college campus addresses, your order(s) can only be delivered to the administration office or the mailing room.

Unfortunately, we do not offer international delivery. If you would like to get your order delivered outside Nigeria, we will be pleased to drop it off at any of the available international logistics companies.